Some step up, some run and hide or expect others to step up for them.

Australia used to have a culture in which people would pitch in, roll up their sleeves and help, and to some degree it is still that way however the influx of so many immigrants who don't really identify as Australians or choose not to understand what it takes to be an active member of a society that supports them it's fast diminishing which I think is sad and quite distressing.

It's good to hear that your family got some help when needed.