RE: Snaps Container // 7/12/2026, 7:48:00 PM

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RE: Snaps Container // 7/12/2026, 7:48:00 PM

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erikah in Snaps • 2 days ago

So right now I have two orders I'm waiting to be delivered. One from Amazon, that was placed on June 7, 2026 (5 weeks ago!!!!!!!) and the other (on a local platform) on July 2, 2026 (11 days ago). None of them were delivered, yet I already got requests from both platforms to review the products.

In this day of age, when we have artificial intelligence and digitization can make every job easier, checking if the order has been delivered, before sending out automated emails asking for reviews is not important at all. Why would it be, right? Why would they care to update the app?

2 days ago in Snaps by erikah

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forkyishere 2 days ago

Support centres have degraded a lot over time... I used to do support back in my young days... and not trying to say I was the best at it, but I had customers sending me bottles of wine and all sorts of stuff on Christmas, birthdays, and even New Year's, and some would even pay more for me to go sooner, instead of customer B...

Now? I am the customer! I hate all support centres basically! They are all BAD 👿 - they must hate me too! 🤣

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erikah 2 days ago

They have blocked access to human agents almost completely. For example, I replied to the email I got from them as it was not a no-reply email, but knew chances for someone to reply to me are slim to none. Well, I was wrong as I got a reply, but surprise surprise, it was automated obviously, telling me

You've written to an address that does not accept incoming e-mails, but we have provided links to help answer some common questions.

There are a lot of links to different areas, but there's nowhere any link or number to a human agent. But I guess if there was, you would get some half illiterate from a third world country, trying to read from the screen, as that's what you get for a few hundred. And this is going to get worse.

However, good news, I wrote to both platforms, just out of frustration as I knew I have no chance, but the Romanian platform wrote back, an actual person wrote back, apologizing for the delay, explaining how to check status of shipping and all that crap, but they made sure to ask to evaluate customer support. At least a human took the time to reply.

Over the years, a lot of responsibilities have been transferred to the buyer/user, but you can't just cut off human support. I think those who understand this will win long term.

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forkyishere 2 days ago

Humans, try always to reach out to humans if you can... nowadays it's orders of magnitude different.

The "pick up the phone and call someone for real" applies even more today than in the past.

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erikah 2 days ago

I hope the products will be ok, as otherwise I'll be really mad.

The "pick up the phone and call someone for real" applies even more today than in the past.

I couldn't agree more.

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13 votes

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intishar 2 days ago

Taking too much time. Asking for a review while items were not delivered is ridiculous.

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erikah 2 days ago

Yeah, it's 2026 and it's Amazon, not some noname platform, but this is how they work.

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acidyo 2 days ago

More scrobble.life reviews? :P

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14 votes

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erikah 2 days ago

One coming today and a lot more is planned, drafted 😎😜

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15 votes

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acidyo 2 days ago

Haha thought maybe you doing reviews for things now as well.

That gives me an idea.. xD

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14 votes

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erikah 2 days ago

You mean product reviews? No kind ser, that's not going to happen, but I'm going to review the book, once fooking Amazon delivers it and I read/study it. I want that book on scrobble.life as it's important and it may bring some traffic as well.

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16 votes

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acidyo 2 days ago

Aah nice! haha, yeah, i need to stop implementing more stuff and focus on making the site nicer instead. But immutable reviews wouldn't be the worst idea!

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erikah 2 days ago

What kind of reviews are you thinking of exactly?

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acidyo yesterday

Dunno maybe we can have reviews of all sort of things.

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14 votes

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erikah yesterday

Not a bad idea, but remember that we had something similar on Hive, can't remember the name, then it ended up with a bunch of plag product reviews 😂 I guess there's always a segment that can't help themselves.

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17 votes

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sagarkothari88 2 days ago

Oh no ! :|

GIF

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erikah 2 days ago

I wish :(

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13 votes