Support centres have degraded a lot over time... I used to do support back in my young days... and not trying to say I was the best at it, but I had customers sending me bottles of wine and all sorts of stuff on Christmas, birthdays, and even New Year's, and some would even pay more for me to go sooner, instead of customer B...
Now? I am the customer! I hate all support centres basically! They are all BAD 👿 - they must hate me too! 🤣
They have blocked access to human agents almost completely. For example, I replied to the email I got from them as it was not a no-reply email, but knew chances for someone to reply to me are slim to none. Well, I was wrong as I got a reply, but surprise surprise, it was automated obviously, telling me
You've written to an address that does not accept incoming e-mails, but we have provided links to help answer some common questions.
There are a lot of links to different areas, but there's nowhere any link or number to a human agent. But I guess if there was, you would get some half illiterate from a third world country, trying to read from the screen, as that's what you get for a few hundred. And this is going to get worse.
However, good news, I wrote to both platforms, just out of frustration as I knew I have no chance, but the Romanian platform wrote back, an actual person wrote back, apologizing for the delay, explaining how to check status of shipping and all that crap, but they made sure to ask to evaluate customer support. At least a human took the time to reply.
Over the years, a lot of responsibilities have been transferred to the buyer/user, but you can't just cut off human support. I think those who understand this will win long term.
Humans, try always to reach out to humans if you can... nowadays it's orders of magnitude different.
The "pick up the phone and call someone for real" applies even more today than in the past.
I hope the products will be ok, as otherwise I'll be really mad.
The "pick up the phone and call someone for real" applies even more today than in the past.
I couldn't agree more.