What changes would you like to see in communities ?

in #hive25 days ago (edited)

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Hey all, first of all I want to apologize for the mass mention. I don't really have a better way to reach many of you, and I wanted to get some eyes on this. If you were tagged, it's because you are either a mod or an admin in one or more of the top 50 communities.

What changes would you like to see in communities ?

The title of the post kind of says it all: I've been doing a bunch of development on Hivemind and I'm looking to hear your thoughts as community managers on what you want to see in communities. If you have feature requests already, that's great. I will look into potentially implementing them. (Potentially because there's always limitations and some things would be too heavy on node operators.)

Here's some things I am thinking about to give you an idea:

Leaderboards:

  • Top contributors by rewards, posts, engagement
  • Time-based rankings (weekly/monthly/all-time)

Community Events/Calendar:

  • Schedule community events, AMAs, contests
  • Notifications for upcoming events

Moderation Log/Audit Trail:

  • Track all mod actions (who muted what, when, why)
  • Public transparency log for community members

Community "global" tag/niche system:
A system where each community can tag themselves in a broader niche like "finance" "food" photography" and so users can view a feed with posts from all those communities mixed together to help with content discovery.

If you don't really have feature ideas, I am also interested in hearing about your experience as community mods/admins. What are your pain points? What's frustrating to do, what are your biggest time sinks? What would help you make your community more vibrant/improve content ? What are things that you think work well? Can be as simple as "I have a hard time reviewing accounts to decide if I should mute them or not."

Also, I guess while I have your attention, you may not be aware of some recent (or not so recent) updates, so here's a quick recap of the most impactful:

New community types

With this update, you will be able to specify a community type.

A community type defines how users can interact in the community:

Right now all communities are type 1, aka a Topic. In a topic community, anyone can post or comment.

We are introducing two new community types:

  • Community type 2, aka Journal, where everyone can comment but only members can post.
  • Community type 3, aka Council, where only members can comment or post.

The goal is for us to empower community owners to fine-tune who can post or comment in a hands-off fashion. This enables them to create paid communities, enforce quality by vetting quality writers, or whatever else.

Everything works with the same custom_json API, meaning that it's easy to integrate in your app calls to leverage this functionality (e.g., if you hold X NFT you will be a member, but if you sell the NFT you are no longer part of the community).

New notifications

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New community-related notifications. This is most important for mutes. I realized that when a mod/admin fills this form, the mute reason never made its way back to the user.

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Flag post

Users can now flag a post for moderators/admins to review. If they do, the team gets notified about it.

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One thing I find a little annoying is muting people (or multiple people whn a gang shows up) , I need to open a new tab, copy paste the name then add the role, would be very nice to be able to do it directly from their post /profile somehow in one click. Perhaps this is already possible and I've overlooked it?

Thanks for the feedback ! This is more of a front end change, so I'm pinging the relevant parties: @good-karma @asgarth @blocktrades (for denser)

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I agree with this, a simpler process would be advantageous.

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I second that.

Just to be sure. We want a new option to mute them and eventually a choice so you can decide to mute them for your personal account or the community. Correct?

It's already fairly easy to mute someone personally, ideally we could have a one click option from the users post or profile to mute from a community too.

I suppose if someone mods multiple communities there would need to be a dropdown list to choose from.

Hey, this should be available now. As an additional option in the post dropdown menu:

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Ty! now I need to find someone to mute 😂✌️

You can already. Look one click on you and anyone can just click “Mute”

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Don’t worry I’m not muting you, just showing as example how one step easy it’s been since day 1.

Is that muting them from the community though or from my personal account? I always assumed it was personal

there is a personal mute which is what that screenshot is showing.
But a community can do a mute And I'm assuming you want that to be more readily available to an admin or moderator When interacting inside of a community?

More ready at the post. Like where the dropdown list is, would be nice to have a Mute user in the community option.

Like making Roles & Titles available at the posts.

yes this exactly!

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On ecency app I just realized that we can do chat inside community, i think it would be great feature if we can do such thing on main platform, kinda nice idea to boost engagement without needing to blog. I don't know, Hive platform is just feel too blog-ish for me.

Chat is quite difficult, it's kind of a whole different system. But I'm noting it :)

Thanks, you're just too awesome

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This is good and useful but as a community moderator, I'd like to be able to have some kind of stats about users, who got muted, why and when. This would help monitoring users' behavior and help make a decision about permanently banning users in the community, in case it's necessary.

Hmm so you would like a moderation panel basically. A way to view flags, mute history see, review users etc. Noted :)

Yes. I don't mute users at first, unless it's a big issue, so they get a warning, but at the second offense it is considered intentional and I need to see the history for that. So it would be useful. Thank you.

gotcha !

It could be nice to see some sort of frequency metric to see how many times a person has used the community; maybe not the exact number but some sort of marker that indicates a frequent user. It could also be something that users like to see as well, sort of like showing their level of support for that particular community. I'm not sure if that's possible though.

Also, I don't really like seeing first tags like curangel and appreciator et cetera. I'd rather see a first tag relating specifically to the post content. Is it possible to auto-enforce use of one of the tags the community has specified as acceptable as the first tag?

It could be nice to see some sort of frequency metric to see how many times a person has used the community; maybe not the exact number but some sort of marker that indicates a frequent user. It could also be something that users like to see as well, sort of like showing their level of support for that particular community. I'm not sure if that's possible though.

I see that's interesting, definitely possible but I'll need to look into it more to see how to implement it

Also, I don't really like seeing first tags like curangel and appreciator et cetera. I'd rather see a first tag relating specifically to the post content. Is it possible to auto-enforce use of one of the tags the community has specified as acceptable as the first tag?

Yes, but I'm not sure how useful that feature is tbh, this seems like a pet peeve rather than an actual issue

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The leaderboard idea for a community sounds good since it makes more transparent - also for newbies - who is active and maybe followed. Should be based on number of posts done, posting frequency and number of interactions, with number of comments being considered as well as upvotes.
Oh, and it should be transparent how your place on the board is calculated so that everyone knows how to grind up, no?

All algorithms on hive are open source so yes it would be transparent :)

👍🏻 Good

Hello howo o/

I think adding some kind of feature to help members to receive feedback would be nice.

In what sense ? Can't this happen over comments ?

Like the leaderboard you mentioned. An easier way to see data from the user using a community over a period of time (month/week) -> ex: how many post, how many comments.

It'll be easier to follow the progress.

@howo another thing that came to my mind.

Looks like it is possible to create two communities with the same name. I know the handle (hive-xxxxxx) is different, but they still can name the community the same way as an existing one. Is it possible to prevent this?

Ah yes this was discussed a little on the initial design doc, the main problem being, if you say "first come first serve" then a bad actor can easily snatch all the good names and try to sell them. So it does the opposite effect where every community is named like "ThePhotographiesLovers". There could be a mechanism where only the biggest gets to keep the name or with community voting but then that means one community can take over another which is terrible UX (one day you're on food, the next day you go on food and see a completely different community).

The way things like ENs or domain name solve this is via rent (you need to pay a small fee to keep the name) but I'm not sure people would be willing to pay and if the price is too low, squatters may also want to do that as well. and pay, say 100$ a year to keep 100 domains.

I feel like this is is a bit of a tradeoff, people can create and maintain communities more easily and without the mental block of "oh is this worth me spending money on it"

This is solid thinking ahead!

Guessing if we had more communities this would have happened already.

This is solid thinking ahead!

Unfortunately not. We already have two Photography Lovers communities and some users get confused and fooled too unfortunately. I don't understand why the owner of the other community did it, but it should not be possible to create two communities with the same name. I don't see what purpose would serve.

I stand corrected. It is already happening 😅

😂 yes and this proves that if there is something thay can be abused on Hive, there's always someone to do the abuse ☹️

For sure. Might just be a people issue. Good people and bad people everywhere in life.

But people like you bring stuff like this up and I believe it makes a huge difference.

We're here to build 😉

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Simple features that you would have on a lot of websites.

  • Roles that give you more or less permissions.
  • Mute/Block features.
  • Leaderboards for top users.
  • Pinned posts.
  • Invite options with instant sign up.

I like the option for different types of community but that could also be filtered by role if possible.

Personally I would love to be able to activate ads on a community that I was mod and link it to a hive account where revenue bought hive off the external market and fed it automatically to the mods account.

We need to start generating income from our time and content so that would be a huge addition to communities if there was a way to add it in.

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Forums. We need discussion forums as so many communities are using discord to communicate and that is just chat rooms ( unless the forum feature is utilized) We need forums to be able to have more than 1 place to post within Communities so that discussion can be ongoing and people have a place to ask questions and post information without being pushed off the single page of a Blog.

Chat for forum with different topics? Is that what you're asking?
Or something different?

I am asking that the Blog pages we have here on hive be developed so that we have forums which will dramatically improve the ability to communicate. For example https://www.howardforums.com/ or a improvement to reddit that allows more than 1 tab to post within each subreddit would be nice especially if designed as old reddit instead of new. to use old reddit replace www with old https://old.reddit.com/r/RedditAlternatives and see that HiveBlog and PeakD are both featured on the old reddit banner of this subreddit

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Forums can exists on hive though, it's more of a front end situation aka how you present the information. But I hear you

Thats good to know. See my reply to jarvie for some of my ideas and I would love to be able to help make this a reality as it would allow much more communication to happen on hive.

I think there is actually a discord similar thing on HIVE but most people do not use it.

Discord has pros and cons but discord is an amazing product with a niche that is hard to compete with. I am all for using Discord in certain cases but I would like to see more of the Discord activity on HIVE; I think having some of the discord engagement on HIVE will have a positive impact on HIVE. But that is mostly just a theory. Who knows 😅

Discord does have forum capability but most groups are just using the chat rooms which make communication difficult especially when there are a lot of discussions trying to happen. Discussion Forums would allow many conversations to happen within each Community within sub-categories of the forums and give us a much better way to communicate here on Hive.

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Community "global" tag/niche system

I really like this idea!

Features

Many dont read community profiles. We need something visible at the top of a community channel. I know, we have the concept of pinned posts, but we need something like a profile, shown at the top of post, but isn't a post itself. Seems like a small think since yeah, pinned post, but I believe guidance and community challenge thingies shouldnt be a post. Call it an announcement board or something. Added to this a notification system to notify those who want to be notified on changed to the annoucement board.

Community types

Love these. The Journal one is fantastic. I suppose the council one as well. Who decides who are members? The moderators/admins, or is this by self service? When latter, a feature to allow moderators/admin the control is beneficial to have.

I realized that when a mod/admin fills this form, the mute reason never made its way back to the user.

I used this at first and then realised it wasn't seen by the one who should have. So I turned to a comment. Would be great of this reaction can hold more characters.

Flag post

Thats an awesome feature as well!

Many dont read community profiles. We need something visible at the top of a community channel. I know, we have the concept of pinned posts, but we need something like a profile, shown at the top of post, but isn't a post itself. Seems like a small think since yeah, pinned post, but I believe guidance and community challenge thingies shouldnt be a post. Call it an announcement board or something. Added to this a notification system to notify those who want to be notified on changed to the annoucement board.

Yeah that's a front end change so not something I have a lot of impact on, but basically this is the rules / settings tab and it's a matter to put it more in the spotlight rather than as a sidebar

Who decides who are members?

Mods/admins, users can subscribe to communities (a follow basically) but that doesn't make them members.

Thanks

It would be nice if the author of the post could remove the post from a community in case it gets muted. Don't make a new post, but just put it directly on the blog so it doesn't lose visibility. This was more common before, but sometimes the moderators of communities can mute the posts for subjective reasons or just because they don't like the author.

HMMM this is technically possible but quite difficult to make post "no longer community". Though front ends could implement that change but again, it's a little hacky.

I will keep it in mind and think about it

Thank you for considering it. I think it would be helpful in some cases.

Is this like a theoretical thing that you think people may have this request or is it actually happening often?

I do have to mute posts in my community sometimes. It is not meant to be a bad thing but more me just controlling what content people see. If the muting has a negative effect and there is a pragmatic solution I am all for it!

IMO, the mute function is needed because community mods need to filter content so they can protect the feed from spammers and abusers. The negative effect can be if someone mutes just because they can, as I said, it can be subjective.

Before, it was common to have very strict rules, like for example a no more than one post every 24 hours, but there were cases when the post had 23 hours, and the mod muted the post. So that post was "lost". With this option, the author would not lose that post.

And when a post is muted in a community, it is also muted in the feed of the tags. SO if I used #sports, for example, and the sports community mutes my post for whatever reason, no one will see my post when checking the #sports tag.

One thing I did to help stop spam is just setup my community so only members can post

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Not sure if you seen this but it is under settings. I think there is a max of 100 members but if you have 100 members actively posting you prob need some insane amount of HP to curate all of that 😅

No the limit is for mods/admins, you can have as many members as you want :)

Thank you for the correction! That is a pleasant surprise 😊

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That's a great strategy, but how does someone request to be a member?

I actually have a community where only I can post.

I made a blog post for my community and just asked people to request membership in the comments.

Ah nice! That makes sense.

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Can we get notifications when somebody replies to a post that we have replied on/subscribed?

Hmmm that's kind of beyond the scope of communities and I am a little worried about the performance impact (more things to track) but it does seem like a worthy addition to notifications. It's true that in other medias when you write a reply then you are subscribed to the "thread".

Would you like to see all comments in reply to a post ? Only for comments right ? Eg if I were to reply to artgirl in your comment thread you'd like to see a notification like "howo replied to artgirl on your comment antisocialist/...."

Yes, this would make tracking conversations much, much easier.

Howo has replied to [a comment] on [this post] that you commented on/subscribed to.
or,
Howo has replied to [artgirl's comment] on [your post].
or,
Howo has replied to [artgirl's comment] on [a comment] on [your post]/[your comment].

Does seem to be a lot to track, but I think the conversational payoff is immense.

Of course the notifications should be opt in to not get overwhelmed by the really popular topics.
Maybe a choice to mute individuals in the notification to preclude the noise.
A simple check box, yes/no to continue receiving notifications from this account.

Ya I see, I'll look into it

On ecency we get such notifications, oh but only for our own comments on a post...

Right, I want to track when others comment, so that can follow the conversation without having to remember each post to go back to see if somebody commented.
It's like a forum and being subscribed to a thread.
When others comment, we can get notified of that.

You can bookmark any comment or post and you will be notified when there is new reply to that post or comment.

I'll have to try that, thank you.

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It's interesting to see the types of communities that can adapt to a certain style of commenting and posting. I'd like to keep type 1 in that project I want to start soon through a new community ☺️

Something I've seen that works in communities are contests or initiatives. They really encourage interaction and spark the interest of those who sometimes struggle to find topics to create content about. They also generate a kind of traffic flow between posts, allowing people to discover the work of other Hivers.

Interesting, we could have contests similar to the leaderboard feature, things that are possible is amount of posts/comments or payout per x amount of time

I am totally convinced that this would bring a lot of people and participation to the communities. I will make a note of this fabulous idea 👍

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I wasn't tagged but anyway I will suggest something that I think is very important to avoid the destruction of community: The down votes should have the reason to do it. Maybe a box with options like spam, AI, Plagiarism, etc, because I saw how some people are in black list and anything they post is down voted. Remember that it's a tool but sometimes is used as a weapon

Your input is valued regadless :) I only tagged people so they'd get notified.

The vote with a reason thing has been discussed quite a few times actually but at the end of the day I don't think it's that useful, people who want to leave a reason for a downvote can leave a comment. And the vast majority of people will just downvote and if we force people to write something they'll put in like "."

I agree with you on this.

Eso se llama impunidad.

Interesting idea. Useful imo

I would like to see the downvote split to make it possible to choose either curation or author rewards.
I figure the vote is cut in half to downvote one or the other, or 100% to vote both.
Though, I am not strongly opposed to making it up to 100% on either.

This makes it possible to punish 'bad' curation and not 'good' authors at the same time.
Or, vice versa.

Thanks for what you have made possible for us to have.

I see where you're coming from, but those two values are very deeply interlinked and unless we do a big overhaul of how voting and rewards work, it's not possible I think. And I don't think anyone has the bandwidth / will to do it

Yes,I would suspect that it is difficult to change with lots of place for the code to break.
Perhaps in the future when ai does a better job of coding.

Sometimes I’ve muted posts when the user says not to vote for them and that they were published by mistake. I understand that anyone can make a mistake, but visually it’s like seeing a stain on the floor. You want to walk over, grab a cloth, and clean it up. It triggers alerts, discomfort, and creates a negative feeling. It’s not just about aesthetics; it shows a lack of care, professionalism, and responsibility from the user. There should be a feature to indicate that a post shouldn’t be voted on and allow the user to mute it themselves when an error occurs. Another thing I’d like to see is the ability for the user to change the community if they posted in the wrong one.

This is interesting, how often does that happen ? Do these users know they can delete their posts (assuming no one voted on it)

Another thing I’d like to see is the ability for the user to change the community if they posted in the wrong one.

Same question, how often does that happen ? It's technically possible but difficult and I'm not sure it's worth the engineering effort.

Like I feel like this is more about teaching users to not mess up than coming up with solutions

This is interesting, how often does that happen ? Do these users know they can delete their posts (assuming no one voted on it)

It happens all the time, but even if you implement some kind of solution, you cant stop autovtes.

Automute the post by the user is again kind of useless as most of them won't do it anyway, hoping to get a penny or two still.

The other thing, with changing the community after postig, theoretically it's not a bad idea, but it can be abused and those who are willing to do anything for a penny or two, will do it. Imagine posting in Wordmappin, and when they don't get the vote they want, they move it to Photography and so on. Do we really want this? I don't know, this needs to be discussed to see pros and cons.

Yeah also under the hood that would require breaking a lot of things that are set in stone on what makes a post a community post and that's tricky

My only suggestion is to make sure the admins/moderators know how to deal with complaints and such. Give a training on customer service or something because there are moderators/admins/curators who are not used to serving others. They act as if they are the boss of everyone. What, are we in a dictatorship on here?

If you are in a leadership position it is there for serving others and not insulting and belittling those who have complaints and such even if they don't speak nicely. There are powertripping moderators/admins and it very much damages the way the community is run. Such behavior is not helpful to communities at all.

I like the suggestion but yes as hurtlocker said this is more of a cultural change which isn't the scope of this post sadly

Yeah. Sadly but at least I hope there will be some cultural changes as you say because it's sorely needed.

Hive is not a monolithic community because HIVE is global. It's better imo if we let communities manage themselves in a way they want to. (Emphasis on imo)!

Not trying to be needy, just wondering, what do mods and admins do in your community?

I'm the only mod/admin in my community. I would consider adding a mod but I'm not sure what they would even do.

I'm in many communities and there's always some who don't know how to deal with complaints with their management. Have no idea what mods do but I experienced good and bad ones with mostly good. Still the bad ones make people leave all the time, this is why despite Hive being global it isn't something most people want to stay in.

I'm not sure there is a single reason people don't want to stay. I think it's a lot of different things.

Mostly I think it boils down to HIVE is super niche and you have to be here a long time to understand stuff.

Like I downvote and some people go absolutely insane. So how are we going to onboard normal people if people are not even allowed to dislike content?

Also, when I started powering up, so many people wanted me to do a deep dive into Steem and if I didn't want to people would basically call me stupid.

So we onboard people, they are not allowed to dislike content and they need to do extensive research on Steem (which I honestly still don't even really understand what Steem is).

It also doesn't help that so many people talk about Whales in such a weird way. Most normal people don’t even know what a crypto Whale even is. It would be WAY different if we talked about Blue Whales a lot, that would be cool. Or maybe we talk about Orcas? I guess Orcas are technically dolphins but still, Orcas are awesome!

Anyways, like things that should be fairly straight forward it blows people’s mind here. Like I have had someone complain that I upvote comments. So am I just supposed to upvote posts because that’s what most people do? Or can I like comments when people engage and I like seeing conversations?

I’m not sure this covers everything. There are probably more reasons I think we have a hard time onboarding and retaining users.

If people have been talking about Blue whales the whole time I’ve been here, please let me know. Wouldn’t be the first time I got confused anyways.

Long story short, nice to meet you! I mostly like commenting on HIVE, to me, comments are some of the best content.

Yeah definitely ok to upvote comments. Technically we can all do as we please on here except those that are disliked or can be offensive and/or hurtful to the "powers that be" / Hive whales. Nice to meet you too!

I try not to do things as a reaction when people hurt my feelings.

If you ever think I do please call me out for it on chain as I appreciate feedback and I am receptive to feedback.

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I am under the impression this post is more for what stuff can be added to communities from a developers perspective.

To me, your comment is more about culture which I think would need to be handled on a community by community basis with the people who run those communities.

Well it's still a suggestion worth looking into to make Hive much better for everyone because we are all people here using this platform. 😁

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I got trigger happy and gave this a 100% upvote because I am super excited to see a post about communities and what we would like to see.

I will do some thinking over the next few days and let you know if I have any actionable feedback.

Thank you!

Thank you, you're the one who made me think of making this post over our convo a few days ago !

Sorry for the delay. I wanted to get feedback in my community and it took a little bit.

Leaderboards with a social/engagement based metric is something I’m super interested in.

I think a social based leaderboard would make the most sense. Ideally a metric that articulates engagement from both comments and replies.

It could even be average comments and average replies per post.

For time based, Weekly and monthly makes the most sense to me. All time sounds a little hardcore 😅

Side note - any social leaderboard where we can compare between communities could be huge. That could be one way to gamify communities be creating friendly competition.

Okay thanks for coming back to this :) I'll give more thought to the leaderboard feature since it's been asked a few times.

I'll see how to make it work without impacting performance too much as it invovlves a bunch of calculations 😄

Awesome! I’m looking forward to it. 🙂

Good luck on the calcs! 😎

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 14 days ago Reveal Comment
 14 days ago Reveal Comment
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 14 days ago Reveal Comment

Wow it's rare to see you post actual comments and not copy paste garbage

 14 days ago Reveal Comment
 14 days ago Reveal Comment
 14 days ago Reveal Comment
 14 days ago Reveal Comment
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I'll have a good read later and get back to you.

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Well if I inspired the post and then I gave it a 100% upvote, I think we are on the same page LOL

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Hi @howo sounds some cool.

We love some of this features for the @worldmappin community - let me discuss this with our team.

Looking forward to it !

more community engagement

Would this be a chain developer's job?

I mean we can only make mechanisms to incentivize it, but we can't manifest it out of thin air haha.

That is the community admins and moderators job, but the user must be fairly new and doesn't understand web3 😬

Going to take a little bit of time to think about this one! Thanks for the tag.

Extraordinary thinking. I am confident that this will help us all grow together within the community. I think we, all moderators, can create a Discord group to communicate and help each other. 😇

I don't see what purpose such a group would serve as each community is different and independent as well.

Yeah, I know all these community are different and independent. Think of it like that, hive is a world and communities are like countries.. There are 195 independent country and yet they are connected with each other through different organisations to help when needed.

What makes you think some modetators can't communicate with each other without a Discord group for modetators? Not to mention what you're suggesting is not on the blockchain and it's definitely not the job of a blockchain developer.

Interesting Segway into politics. Not sure if talking about politics is where we want to go here 😅

I'm with Erikah on a discord group not making sense here.

That being said, I think the leaderboard idea mentioned in the post would be a good way to get communities to interact on HIVE because then we could compare leaderboards and have some friendly competition on which communities are the “best” and why.

Just food for thought! Happy Tuesday!

Some people can't live without centralization it seems. Even if there's an opportunity to have decentralized life, they need to centralize it somehow as that's the only form of living they know and freedom seems scary.

Centralized HIVE sounds too much like a meme token....aka sounds risky 😅

I prefer decentralization. We should add "Keep HIVE Decentralized" bumper stickers to the DHF budget!

I'm mostly kidding but it would be cost effective marketing and it could be huge! 😆

I prefer decentralization. We should add "Keep HIVE Decentralized" bumper stickers to the DHF budget!

😂 Not a bad idea!

I don’t like to toot my own horn but…. I must admit, I do have good ideas from time to time 😄

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This is so engaging.

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 24 days ago Reveal Comment